Early predictions of the impact of computers on organizations ranged from ‘human – computer symbiosis’ to automation and the collapse of jobs. The findings from impact research show that there was evidence for all predictions that were made. This demonstrated that the technology is very flexible and can be deployed to facilitate many different organizational outcomes. However, more recent research shows that the design process despite significant progress in the adoption of user-centred methods remains technocentric and organizational outcomes are often unplanned and unwanted. The paper concludes that current predictions about the development of virtual organizations are likely to be over simplistic and that the usage of methods to assess organizational options and design socio-technical systems are necessary if emerging forms of technology are to be effectively deployed.
EASON K.D. Changing Perspectives on the Organizational Consequences of Information Technology, Behaviour and Information Technology 20(5) pp 323-328