Publications

One of our main purposes is to educate and share learning in methods, evaluation and research. Our work on real world problems that impact on real people gives us unique insights into the importance of action research and real world evaluation. We try to disseminate learning and improve practice through our publications.

Consumer Behaviour of Employees Using Information & Communications Technology Products in an Organizational Setting

Human Factors and Ergonomics in Consumer Product Design: Uses and Applications

Every day we interact with thousands of consumer products. We not only expect them to perform their functions safely, reliably, and efficiently, but also to do it so seamlessly that we don’t even think about it.… Read more >

Are ‘Human Factors’ Human Revisited

Comment from Ken Eason on the paper

‘This paper is a contribution to the 60th birthday celebrations for Niel’s Bjorn Andersen to recognise his many contributions to the development of information systems. In 1984 Niel’s wrote a paper called ‘Are ‘Human Factors’ Human?’ in which he challenged the human factors community, then helping to develop different forms of human-computer interaction, to be more humanistic in their approach and to take a more holistic view of people in systems.… Read more >

Changing Perspectives on the Organizational Consequences of Information Technology

Abstract:
Early predictions of the impact of computers on organizations ranged from ‘human – computer symbiosis’ to automation and the collapse of jobs. The findings from impact research show that there was evidence for all predictions that were made.… Read more >

Understanding the Organisational Ramifications of Implementing Information Technology Systems

Handbook of Human-Computer Interaction (Second Edition)

Publisher Summary:
Information technology is a major force for organizational change. Every organization that applies the technology experiences organizational ramifications. This chapter charts the development of different models of organizational effects over a 40-year period.… Read more >

Managing Computer Impact

Managing Computer Impact: An International Study of Management and Organizations

Managing Computer Impact describes research undertaken in eight organizations in five countries. The approach determines the impact of computer-based information systems on organizations and management. Results at several levels of analysis support the conclusion that few changes are determined by computer technology.… Read more >

Early Evaluation of the Organisational Implications of CSCW Systems

Evaluation of Computer Systems which Support Cooperative Work (CSCW)

Abstract:
Computer systems which support cooperative work will undoubtedly change the way people interact with one another in a working setting. In stimulating these changes, the CSCW system will be a force for organisational change.… Read more >