Book chapter entitled ‘Socio-technical theory and work systems in the information age’
This chapter of the book set the traditional focus of socio-technical systems theory on primary work systems in modern context where information and communication technology (ICT) has a major influence in the way work is undertaken. The chapter begins with a summary of the original work of the Tavistock Institute of Human Relations and critically reviews the major concepts to emerge from these studies. This is followed by a review of recent studies of the impact of ICT on work systems and how socio-technical systems are used to interpret these findings. Finally, concepts and methods of designing and implementing customisable and generic ICT systems in organisations. The authors call for a recognition and evaluation of socio-techcial systems as never completed but evolving over time; placing an emphasis on the emergent behaviour resulting from the use of new technical systems.
“Technology presumes there’s just one right way to do things and there never is.”
– Robert M. Pirsig
EASON K. AND ABDELNOUR-NOCERA J. Socio-technical theory and work systems in the information age. In Whitworth B. and de Moor A. (eds) ‘Handbook of research on socio-technical design and social networking systems’ Information Science Reference, Hershey New York 65-77