This paper deals with issues and presents changes in practices relating to the new working as realized in the developing e-working world. The paper begins by reviewing my own experience. This is expressed as anecdote from my diary. Following this, the down- side of e-work is argued to be characterized by atomization and fragmentation and is depicted under four headings: being an e-worker, engaging with work as an e-worker, contextualizing experience as an e-worker, and managing self and work as an e-worker. This section is followed by a brief review of how this downside has been achieved. The paper then goes on to discuss two models for developing the e-work process be- yond the current debacle. The first model is one based on conventional practices and is concentrated on relieving the pressure. This conventional approach is also referred to as the “provision for . . .” model. The model deals with providing technologies and inducements and meeting expenses of e-workers as fragmented elements of the work- force. It is a patchwork quilt of piecemeal planning. The second model, arising from the research behind the paper, involves thinking again—Where might we be? The process develops an “invitation to join . . .” model, focusing on relationships. The paper goes on to describe a process for developing a systemic approach to e-work and non-e-work for large organizations and a means for applying the systemic development of e-work in full, and not just gesture. The paper concludes with an overview of the key learning points emergent from the research to date. Concerning the style of the paper, it is set out in the form of a Kolb learning cycle—this is the overarching methodology applied to the enquiry as a whole.
Bell, S. 2002. Surfing the Third Wave: Experiential Reflections on New Working Practices. Systemic Practice and Action Research. 15, 1, pp. 67 – 82