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Staff at The Bayswater Institute

Here are brief CVs of research staff.


William Coupar:

Director William Coupar

William Coupar became the Director of the Bayswater Institute in September 2009. He was the Director of the IPA (Involvement and Participation Association) from 1997-2008 and was responsible for its Partnership Company initiative.

In 1999 he was asked by government to chair the Partnership Fund panel which awarded over two hundred grants to organisations in the UK developing best practice in the workplace. From 2000 – 2007 he was a member of the Council of ACAS and chaired its strategy committee until 2007. He was awarded an MBE in 2005 for services to business.

From 2001 till 2007 he was also a director of UK Work Organisation Ltd. (UKWON) a network of universities, policy bodies and social partners active in the world of work. He was lead project manager for the consortium which delivered two multi million pound projects for the European Social Fund between 2003 and 2007.

Born in 1950 he graduated in 1973 from Edinburgh University with First Class honours in Politics with Economics. He joined the transport industry and was an operational manager with five companies before joining Chesterfield Transport as its managing director. He was managing director of for seven years and in 1990 he led an employee buy out using one of the UK’s first ESOPs to finance the bid.

At the IPA he has worked with many organisations helping them work through change management and workplace issues in either a mentoring or an analytical role. these including, Astra Zeneca, Aviva, BAe, Barclays Bk, BBC, BNFL/BNG, BP, Centrica, Diageo, Eon, ICI, London Underground, Legal and General, Mencap, Ministry of Defence, Northern Ireland Electricity, Norwich Union, Prudential, PWC, Sanctuary Housing, Scottish Power, Severn Trent Water, Standard Life, Taylor Woodrow, Unilever, United Utilities and many others.

He has also worked with the NHS at national and at Trust levels, with government departments and agencies and in the voluntary sector.

At European level he has worked at Astra Zeneca, Avis, Boots, Cookson group, Corning, Cummins, Diageo, EDS, ICI, Kingfisher, Royal Sun Alliance, and Unilever. He has also worked with the social partners including the ETUC and with sectoral TU bodies in Brussels.

He has worked with all the UK’s leading trade unions both at national level and at individual workplaces. He is the author of the IPA study New Ways of Working in British Companies and writes widely about the workplace.

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Dr Lisl Klein:

Founder
BA English, French, German; BA Sociology; PhD; Certificate in Personnel Administration

Lisl Klein came to England from Czechoslovakia at the age of ten. She first studied languages, but discovered an interest in the nature of work and organisation when she worked on the shop floor in a pharmaceutical company. From then on she alternated between academic and industrial settings: training in personnel management at the London School of Economics and two and a half years' work as a personnel manager for the Metal Box Company was followed by six years of research on the human implications of work study in the Department of Scientific and Industrial Research and on the behavioural consequences of management control systems with Professor Joan Woodward at the Imperial College of Science and Technology.

At a time when industry became interested in making use of the social sciences, she became Social Sciences Adviser to Esso Petroleum Company Ltd. She held this post from 1965-1970, carrying out and commissioning activities from a wide range of disciplines.

From 1971-1989 she was a senior social scientist in the Tavistock Institute. During this time she wrote a book about the Esso experience; reported on New Forms of Work Organisation in Europe to the German Government’s Commission for Economic and Social Change; consulted for seven years to the German Government's Programme to Humanise Life at Work; consulted for eight years to one of the four clearing banks; contributed to the design of two new manufacturing plants from the point of view of job design; did research (with Ken Eason) to collect other experiences of making use of the social sciences; and began to work with Harold Bridger on his Working Conference model of group relations training.

When Lisl Klein founded the Bayswater Institute in 1990, Harold Bridger gave this model to the Institute to run. She was Director of the Institute until 2002.

Books:

  • Multiproducts Ltd. A case study in the social effects of rationalised production. HMSO 1964.
  • New forms of work organisation. Cambridge University Press, 1976.
  • A social scientist in industry. London: Gower Press 1976.
  • Putting social science to work; the ground between theory and use explored through case studies in organisations (with Ken Eason). Cambridge University Press. Republished 2009
  • Working with organisations; papers to celebrate the 80th Birthday of Harold Bridger (editor and paper titled: Inside and outside; a struggle for integration) London, Tavistock Institute of Human Relations, 1989.
  • Working across the gap: The practice of social science in organizations. London, Karnac Publications, 2005.
  • The Meaning of work: Papers on work organisation and the design of jobs. Karnac Books Ltd. 2008

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Maria Mekhael :

Organisational Researcher/Consultant
MA Hons in Social Anthropology, MSc in Medical Anthropology (Distinction) Maria Mekhael

Research:

Whilst at Edinburgh University, Maria conducted research into the political economy of healthcare in the UK. This specifically explored the structural and contingent forces within the NHS that shape and constrain possibility provoked by new biotechnology, particularly therapies for orphan diseases. It examined how shifts in healthcare policy - in addition to the specific directives of new legislation - have contributed to commissioning debates and the dynamics of access and availability within the NHS.

Within her postgraduate study, she completed a literature review on the social impact of Information and Communication Technologies in healthcare, looking at telemedicine, e-health initiatives, imaging technology and bioinformatics. Prior to these projects, she carried out qualitative research on traditional healing in Zanzibar, Tanzania. This ethnography used semi-structured interviews to explore the interaction between lay beliefs and primary healthcare systems.

Professional Roles:

Prior to joining the Bayswater Institute in May 2008, Maria worked in various research roles, first as an independent researcher, and then for a small communications consultancy. As a freelance researcher, Maria conducted desk research and literature reviews and edited and prepared presentation outlines (teaching and training course aids) in a wide range of subject areas including business and health. Following this, she worked in communications and public affairs for a diverse range of clients including Lehman Brothers, Norwich Union and Canada Life Wealth management, writing comment pieces and observational articles on key market/industry issues and trends in the larger economic environment.



Consultants


The Bayswater Institute regularly works with the following senior consultants:


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Dr Simon Bell:


Senior Lecturer at the Open University; Director of the Bayswater Institute 2007-2008;
Ph.D., M.Phil, BA, MBCS


Simon Bell

Simon Bell has worked in a number of multi-disciplinary organisations as both a consultant and academic. He studied international development at the University of East Anglia where his focus of interest became the impact of new technologies in various cultural contexts. Pursuing this interest in the interface between technologies and society he completed an M.Phil in information systems at the City University, London before undertaking a Ph.D. in Systems Analysis in the School of Information Systems at the University of East Anglia.

Whilst working on his PhD. Simon began work with Professor Trevor Wood-Harper on developing a rapid and participatory version of the 'Multiview' Methodology. This resulted in four separate books being published. His work with Trevor was based at UEA, where he worked in his old Department as an international consultant and subsequently lecturing undergraduate and postgraduate students on information systems issues. His work took him to many parts of the world and this in turn contributed to the later developments of Multiview. He still teaches his adapted approach at UEA on a two week short course:
http://www1.uea.ac.uk/cm/home/schools/ssf/dev/odg/prodev/MIS

In 1996 he left UEA to join the Systems Department at the Open University. Here, as a Senior Lecturer he was involved in teaching and research both in terms of systems and information systems. It was at the Open University that Simon became convinced in the value of 'Reflective Systemic Practice' for practitioners of all kinds. At this time he began work in the UK on research projects aimed at enhancing reflective and systems practice in a variety of public and private sector organisations.

It was during his time at the OU that Simon began work with the French organisation: Blue Plan http://www.planbleu.org/planBleu/historiqueUk.html . In collaboration, initially with Dr. Stephen Morse of the University of Reading and with Blue Plan, Simon co-developed the Imagine Methodology; a participative method to assist communities of various kinds to consider their sustainability. In developing this methodology Simon worked around the Mediterranean on a variety of coastal area management projects.

In 2007 Simon joined the Bayswater Institute and has been developing his research and consultancy in two key areas:

  • In continuing the development of the Imagine approach in the Mediterranean and, now also in the UK under the auspices of the Academy for Sustainable Communities
    http://www.ascskills.org.uk/pages/home

  • with the development of a programme for establishing and enhancing Reflective Practice in organisations of all kinds. 

Recent Publications

Books
  • Bell, S. and Coudert E. 2005 A Practioner’s Guide to “IMAGINE”: the Systemic and Prospective Sustainability Analysis - Guide d’Utilisation pour « IMAGINE » : l’Analyse de Durabilité Systémique et Prospective. BluePlan for the Mediterranean, Paper No. 3. Sophia Anitpolis, 51 pages. France. ISBN 2-912081-15-7. Available to download
  • Bell, S. and Wood-Harper, A. T. 2003. How to Set Up Information Systems: a non-specialists guide to the Multiview approach, Earthscan, 213 pages, London. ISBN 1-85383-958-2. More details at Earthscan ¦ James & James
  • Bell, S. and Morse S. 2003. Measuring Sustainability: Learning by Doing, Earthscan, 189 pages, London. ISBN 1-85383-843-8.
    More details at Earthscan ¦ James & James
  • Bell, S. and Morse, S. 1999. Sustainability Indicators: Measuring the Immeasurable. Earthscan, 175 pages, London. ISBN 1-85383-498-x. New edition 2000. New, revised edition for 2007. More details at Earthscan ¦ James & James
Recent Papers
  • Bell, S. and Morse, S. 2007. Problem structuring methods: theorizing the benefits of deconstructing sustainable development projects. Journal of the Operational Research Society Vol. 58, No. 5, pp. 576-587.
  • Bell, S. and Morse, S. 2007. Story telling in sustainable development projects. Sustainable Development Vol. 15, No. 2, pp. 97-100.
  • Bell, S. and Wood-Harper. T. 2007. Applying the Multiview Analysis and Design Methodology in a Non Governmental Organisation in Bangladesh . Accepted for publication by the Journal of Global Information Technology Management 2007. Vol. 10, No. 2, pp. 7 - 33 .
  • Bell, S. and Christina, A. 2006. Applying Systemic Project Management Approaches for the UK National Health Service. Systemic Practice and Action Research. Vol 19, No. 1. pp. 27-44.

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Prof Ken Eason:

Professor Emeritus at Loughborough University;
Director of the Bayswater Institute, 2002-2007;
B.Tech Psychology, Ph.D, D.Sc (Hon), FErgsS, EurErg
Ken Eason

Ken Eason studied psychology in Marie Jahoda's Department at Brunel University from 1963 to 1968 and then joined EMI Electronics to work with Brian Shackel as an ergonomist and occupational psychologist. In 1970, as his interest grew in people using computers at work, he moved to Loughborough University and helped Brian Shackel set up the HUSAT Research Group. From 1970 to 2002 he worked with colleagues in HUSAT on a wide variety of projects investigating the impact of technical change on people at work and on their organisations. Using an action research approach he also worked with organisations on the work design and organisational change processes involved in implementing new technology. This work was in many domains including electricity distribution, job centres, scientific publishing, construction, banking, freightforwarding and the armed services. It led to a form of sociotechnical systems theory described in 'Information Technology and Organisational Change'. A growing concern with the processes by which social scientists worked with organisations led to a two year study with Lisl Klein and to the book 'Putting Social Science to Work'.

Ken Eason became Professor of Cognitive Ergonomics in 1989 and took on a variety of management roles: Head of the Department of Human Sciences from 1989-1992 and 1998-99 and Director of the HUSAT Research Institute from 1992-1996. He became the Director of the Bayswater Institute in 2002 when he retired from Loughborough University where he now has Emeritus Professor status.

Books and some recent publications

  • Bjorn-Anderson, N. Eason, K.D. and Robey, D. (1986) ‘Managing Computer Impact’, Ablex, Norwood NJ.
  • Eason, K.D. (1988) 'Information Technology and Organisational Change', Taylor & Francis, London.
  • Klein, L and Eason, K.D. (1991) 'Putting Social Science to Work' Cambridge University Press, Cambridge.
  • Eason K.D. (2001) 'Changing Perspectives on the Organizational Consequences of Information Technology' Behaviour and Information Technology 20(5) 323-328.
  • Eason K.D. (2002) 'People and Computers: Emerging Work Practice in the Information Age' In P.B.Warr (ed) 'Psychology at Work' Penguin, London, 5th Edition 77-99 ISBN 0-14-100010-4.
  • Eason K.D. (2004) 'Are 'Human Factors' Human Revisited' In Andersen K.V. and Thanning Vendelo M. (eds) The Past and Future of Information Systems, Oxford, Butterworth-Heinemann, 123-136
  • Eason K. D. (2005) 'Ergonomic interventions in the implementation of new technical systems' In Wilson J.R. and Corlett E.N. (eds) 'Evaluation of Human Work' Taylor and Francis, London, 3rd Edition 919-932.
  • Eason K. D (2005) 'Exploiting the potential of the NPfIT: a local design approach', The British Journal of Healthcare Computing and Information Management 22 (7) 14-16.
  • Eason K. D., MacIntyre R. and Apps A. (2006) 'A 'Joined-Up' Electronic Journal Service: User Attitudes and Behaviour' In Brophy P., Craven J. and Markland M. (eds) 'Libraries without walls 6: Evaluating the distributed delivery of library services' Facet, London.
  • Eason K. D. (2007) 'Local Sociotechnical System Development in the NHS National Programme for Information Technology', Journal of Information Technology, September

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Derek Raffaelli:

Fellow of the Bayswater Institute Working Conference Director
MA psychology, Chartered Psychologist and Psychoanalytic Psychotherapist (British Psychoanalytic Council).
Picture of Derek Rafaelli

After 3 years working in special education and social work, Derek Raffaelli joined the Scottish Office Psychological Service in 1975 where he worked with disturbed and delinquent children in residential schools and secure accommodation. It was in this phase that he formed a career long interest in linking clinical practice with the study of organisational processes : the individual in his/her environment, each – in all their rich complexity – influencing and shaping each other.

Significant institutions during this period were the Tavistock Institute of Human Relations (where he did group relations training ) and the Scottish Institute of Human Relations where he trained in family therapy and psychoanalytical psychotherapy. It was here he first worked with Harold Bridger – in 1980 – on the staff of his double task based Working Conference. In the mid 90's he did training in action research in Scandinavia with Hans van Beinum, Claude Faucheux and Rene van der Vlist.

Between 1989 and 2001 he was - with others - responsible for the building up of the SIHR's Glasgow base of which he was the manager. During that time he continued to teach and run his clinical practice.

From 2001 until the present he has concentrated on his professional interests in therapy, organisational consultancy and training via the Bayswater Institute, his private practice and in other organisations. Derek Raffaelli works across a wide variety of settings, including industrial and commercial, health, governmental, church and voluntary sectors.

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Miranda Alcock:

Miranda Alcock was awarded a BA (Hons) in English and History in 1969. She taught for two years at a Zulu high school before taking up a lectureship in English literature at the University of Zululand. She also moderated at the University of South Africa and for the Joint Matriculation Board. She set up the first Black management Training courses in South Africa for Anglo American Corporation in 1975.

She came to England in May 1977 with her family and worked for several years in Adult Education before helping to set up the Training for Equality Unit at Kingsway College London. She worked with immigrants and refugees before training for four years as a psychodynamic counsellor at Birkbeck College, London. She started the Counselling for Refugees Certificate Course for the Psychology department there and became the Senior Tutor for the MSc in Psychodynamic Counselling.

She continued her training at the Tavistock Clinic, developing her interests in groups and social behaviour. She did a one year course in the psychology of groups there, a one-year placement in the Adolescent department, and was a member of the Consulting to Groups Workshop for 5 years. She did the foundation year at the Institute of Group Analysis 1992. She set up and directed Group Relations Conferences for her students at Birkbeck and trained in group relations with the Tavistock Institute. She was a Tavistock tutor on a one-year Consultancy training programme for Essex Social Services in 1999-2000.

She has continued to work in Group Relations for the Tavistock Clinic and works as a consultant for the Bayswater Working Conferences. In 1996 she completed a 2-year infant observation and trained for 5 years as a Jungian Analyst with the Society Analytical Psychologists, of which she is an active member.

Selected examples of her organisational and action research experience are as follows:

  • Ford Foundation, 4 year programme in South Africa exploring gender issues in organisations, 1990 – 94
  • Notts. Probation service, 4 year anti-racist programme, 1994-98
  • South African Broadcasting Corp.,Management Training Programmes, 1997
  • Metropolitan Police Research Programme 1998-99
  • British Council, 1 year programme, Exploring Diversity Issues, 1999
  • Women’s Therapy Centre, 2 year consultation 2000-01
  • Retained Organs Commission Consultancy 2002
  • Care UK 1999- 2005
Ongoing clients include

Essex County Council.
The London Borough of Walthamstow
Southend Borough Council
St Ann’s Hospital
INQUEST

Miranda is currently Course Organising Tutor for the Certificate in Counselling for Refugees at the Tavistock Clinic. She has a private Analytic practice and works part time for the Bayswater Institute.

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